Please be informed that a vendor utilized by Blue Cross Blue
Shield of New Mexico (BCBSNM) has experienced a
cybersecurity incident and you may be impacted.
Conduent is a BCBSNM third-party service provider that
offers mailroom, payment and other back-office support
services.
Conduent has reported that they were the victim of a cyber
incident that occurred earlier this year. Because of the
relationship with Conduent, BCBSNM members were impacted by
the incident. The personal information contained in the
affected files may have included name, social security
number, medical information, and health insurance
information. Not every data element was present for every
individual. Please note that BCBSNM systems were not
impacted by this incident.
At this point in time, Conduent states that it is not aware
of actual or attempted misuse of the personal information.
This includes dark web monitoring for the disclosure of any
data associated with this cyber incident being publicly
released on the internet (including the dark web). To date,
the results have been negative.
Conduent began mailing letters to impacted members on
Friday, Oct. 24, 2025. The member notification letter
includes information on credit monitoring and steps members
can take to help protect their information. Please do not
discard this letter and instead, read it thoroughly and
don’t hesitate to reach out to Conduent with any questions.
Conduent has set up a website with additional information:
conduent.com/notice-2913678
Conduent has also set up a toll-free number available for
members to call with any questions:
(866) 291-3678, Monday‒Friday,
from 9:00 am to 6:30 pm Eastern Time.
Blue Cross Blue Shield of New Mexico takes this situation
very seriously and continues to work with Conduent to ensure
our members are informed and their personal information is
protected.
